FAQ

FAQs

GENERAL

Q: What’s Materials of GOOD AFTER NINE’s jewellery made of?
A: Main Material of Good after nine jewellery has a base metal of brass and is plated in either 18K gold , Pink gold , Rhodium and Black Rhodium with variety of finishing.

Q: Are Animals ring from GOOD AFTER NINE made from ceramic?
A: No, They made from brass hand painted and coated with high-quality special technique enamel .

Q: Can animals ring from GOOD AFTER NINE break?
A: No, our rings were made from brass. It can not be broken. However, our jewellery had been coated with enamel, strong and direct impact may cause cracks on the coating.

Q: Can the colour plated be peeled off?
A: Our jewellery had gone through plating process, therefore no materials can be peeled off. Anyhow, colour may be faded depending on frequencies, perspiration and the exposure to alkaline or acidity.

Q: Can I order custom jewellery of my pet breed?
A: Yes ,our custom jewellery starts from 3000 USD per piece. Price are determined by difficulties of your design. If you are interested in having your custom piece of jewellery, please drop us enquiries at shop@goodafternine.com We will be contacting you for further details of the custom pieces.

Q: What can I do if my finger turned green after wearing the brass base?
A: Different people have different susceptibility to brass reaction. Sweat is the main cause for reaction with brass causing your finger to turn green. It is neither toxic nor permanent.

Q: Do you offer your jewellery wholesale?
A: We happily accept Retailer / stock-list inquiries. Please email via info@goodafternine.com with some information about your shop and its location. We look forward to hearing from you.

SHIPPING

Q: Do you ship internationally?
A: Yes, we ship worldwide from our studio in Bangkok. At checkout, fill in your country, province and postcode so we know where to send your package.

Q: How much does shipping cost?
A: Standard international shipping is $15 USD for orders under $200, $10 USD for orders of $200–$299.99, and free for orders of $300 and over. Express shipping by FedEx, DHL or UPS is $60 USD. Orders to Singapore and Hong Kong ship free, whatever the order value.

Q: When will my order be shipped?
A: Please allow 3–5 business days for us to prepare and pack your order. Made-to-order sizes take 10–16 days to make before they ship.

Q: How long does it take to receive my order?
A: Standard delivery usually takes 10–20 business days after your order leaves our studio. To Singapore and Hong Kong, it usually takes 4–9 business days. Express shipping is faster, with door-to-door delivery. See our Shipping page for full details.

Q: How do I track my order?
A: Once your order is dispatched, we will send you a second email with your tracking number. Please keep an eye on the tracking page for the latest updates.

Q: What happens if I’m not in to receive it?
A: The carrier will usually leave a card, call or send a text message so you can arrange redelivery or collection. If it is not arranged, the parcel may be returned to us, and additional postage will be needed to send it again.

Q: Do I have to pay import duties and taxes?
A: Duties and taxes are not included at checkout. They are charged by customs in your country and paid by the recipient on delivery.